Frequently Asked Questions
Everything you need to know about NetsGain trading automation
How do I connect my exchange account?
After subscribing, log into your dashboard and navigate to the API Configuration section. You'll need to:
- Create API keys on your exchange (Bitget, Binance, or OKX)
- Enable futures trading permissions
- Enter your API credentials in NetsGain
- Test the connection to verify everything works
We provide step-by-step guides for each supported exchange in your dashboard.
Is my money safe? Do you hold my funds?
No, we never hold your funds. NetsGain is completely non-custodial:
- Your money stays in your own exchange account
- We only connect via API to place trades according to your settings
- You maintain full control and can revoke access anytime
- We cannot withdraw funds or access your personal information
What API permissions do you need?
We require minimal permissions for automated trading:
- Read permissions: Check balances, positions, and trade history
- Trade permissions: Place buy/sell orders in futures markets
- NOT REQUIRED: Withdraw funds, transfer assets, or access personal data
All API credentials are encrypted and stored securely on our servers.
How is my data protected?
- API credentials encrypted with industry-standard encryption
- Secure HTTPS connections for all communications
- Individual user authentication tokens
- No personal financial data stored beyond trading settings
- Regular security audits and monitoring
Can you access my exchange account balance?
We can read your futures account balance to calculate position sizes, but we cannot withdraw, transfer, or access funds in other account types (spot, savings, etc.). This read access is necessary for risk management and proper position sizing.
How does the TP/SL system work?
Our Take Profit/Stop Loss system monitors your positions in real-time:
- Take Profit: Automatically closes positions when unrealized profit reaches your set percentage of account balance
- Stop Loss: Protects against major losses by closing positions when losses exceed your risk tolerance
- Real-time monitoring: Checks positions every 2 seconds for immediate response
- Account-based percentages: Risk management based on your total account size, not individual trade size
Can I customize my trading settings?
Yes, you have full control over your trading parameters:
- DCA steps: Set percentage drops before adding to positions
- Maximum entries: Limit how many times the bot averages down
- Position sizes: Control what percentage of your account to use
- TP/SL levels: Set your risk/reward preferences
- Real-time updates: Changes apply immediately, even during active trades
What happens if the market crashes?
NetsGain has multiple protection mechanisms:
- Stop Loss protection: Automatically exits positions if losses exceed your set limit
- Maximum entries limit: Prevents infinite averaging down during crashes
- Position sizing: Limits exposure to a percentage of your account
- Real-time monitoring: Immediate response to market conditions
Important: No system can eliminate all trading risks. Always trade with money you can afford to lose.
Can I cancel anytime?
Yes, you can cancel your subscription at any time:
- No long-term contracts or cancellation fees
- Access continues until the end of your current billing period
- Your API connections are automatically disabled after expiry
- All settings and trade history remain accessible for 30 days after cancellation
Simply contact support or use your account settings to cancel.
Why isn't my bot making trades?
Several factors can affect trading activity:
- Market conditions: Bot waits for optimal entry signals based on our strategy
- API connection: Check your connection status in the dashboard
- Account balance: Ensure sufficient funds for minimum trade sizes
- Settings: Verify your position sizing and entry criteria
- Exchange status: Maintenance or outages can temporarily halt trading
The dashboard shows real-time connection status and recent activity.
How do I track my performance?
Your dashboard provides comprehensive performance tracking:
- Real-time P&L: Live unrealized and realized profits/losses
- Trade history: Complete record of all bot activities with CSV export
- Position monitoring: Current positions, average prices, and entry counts
- Account analytics: Account balance trends and performance metrics
- TP/SL tracking: Monitor how close positions are to profit/loss targets